If you have a problem with your order, please contact me with your order number and contact details so we can help resolve the issue. You can contact me via email at [email protected]
Returns requested within 14 days of receiving your item are eligible for a refund or exchange. You have a further 14 days to ship the parcel back to me. Please do not send the parcel back without requesting the refund first.
Customers are responsible for return shipping costs. I would recommend recorded delivery as Knitaboo cannot be held responsible for items which are lost in transit, Please keep this in mind when making your order and double check all order details.
Goods should be returned in their original condition, unused and unwashed with all the original labels, packaging and proof of purchase, within 14 days of receipt.
If the original packaging is no longer available, goods should be packaged carefully and appropriately to avoid damage in the mail. I will issue a refund or exchange within 7 days of receiving the returned goods.